Customer Service HX

Customer Service

Seek Teaser

• Global company, friendly local team seeks smart, customer oriented up and comer. Learn to become a customer service professional and then some!

Job Ad
Camfil Group is a world leader in developing and producing air filters and clean air solutions. We were founded 60 years ago and employ approximately 6,000 people across 35 countries.

Camfil Australia has been operating for 20 years and continues to grow with branches in all major states.

We require a Customer Service Administrator to join the office team in our Office Name branch.

We seek a reliable and organised person with proven customer service and either administration experience or good computer awareness. We will train you on our systems and products in order for you to add value to our clients' air filtration needs.

You will support the sales team by completing basic quotations, processing customer orders, managing back orders and handling customer queries, ensuring customers are given prompt attention.

This is a full time position, working Monday to Friday, 38 hours per week with likely hours of 7.30am to 4pm.

The main responsibilities are:

• Answer all incoming calls in a professional manner.
• Maintain solid customer relationships by handling all customer queries with speed and efficiency, ensuring an all-round excellent customer service experience.
• Ensure all sales orders and quotes are processed accurately, within allocated time frame.
• Contact customers as necessary, to gather any further information required to process orders.
• Assist with data entry of despatch information as necessary.
• Ensure all administration procedures are complied with and all documents are saved in company’s electronic document system.
• Liaise with both customer and contractor. Follow up on reports and ensure customer receives all relevant documentation. Maintain install and testing records on company server.
• Maintain and update pricing in the company software as directed.

If you would like to join our growing, global company, please apply by closing date.